Website Design and Management Blog

Touching on web design, website management, book publishing, email marketing and various other subjects that seem appropriate for a quick rant. Click on the title to read the full post with its comments.  Comments are welcome and I'm open and interested in having discussions on these topics.  Let me know if you have any questions. ~ Hugh Daniel

There are many reasons for implementing an email marketing program that are additional to getting a direct sale.  These include branding, reminders, product education and just plain staying in touch with your customers.  In some ways, the last item is one of the more important, keeping in mind the proverbial seven touches needed for a sale.  It is possible to use analytics to track who is opening emails, clicking on links and to use the information as a guide as to who is a pre-qualified lead for sales follow-up.

However, when it comes to judging the success of an individual email based on analytics (opens, clicks, bounces, unsubscribes) there are so many variables that it is hard to make a rock solid assessment for that one email.  As Captain Barbosa says in Pirates of the Caribbean regarding the Pirate’s Code, “It’s really more of a guide…”

As an example of what I mean, if the open percentage has been trending high for a series of emails, and an absolute stinker of an email goes out, there might be a lot of people open that really lousy email.  Then, although the next email is absolutely brilliant, the recipients decided NOT to open the absolutely brilliant one because they got burned on the previous email. This would result in a really low open percentage that is not indicative of the quality of the design or of whether the content is compelling to your list.

There are several analytics that are conclusive.  The most obvious one is if the email generates a lot of clicks that can be directly tied back to profitable sales.

If the number of unsubscribes shoots through the roof, you can be certain that the content in the email was a turn-off to your list in general. Avoid that topic like the plague in future emails.  Once someone unsubscribes from your list, they are typically gone forever if you are using an email marketing service.

One factor that will have a direct affect on the open percentage is the subject line. The compelling nature or appeal of the subject line can certainly induce a recipient to open the email to read further.  Conversely, if the subject line has no interest to the reader, it is only a quick button click away from the Deleted Items folder.  So if an email has an unusually high (or low) open rate, look carefully at the subject line to see if it might have had an impact.

Because it is so important, carefully crafting the subject line is something that the email copy writer should absolutely focus on.

If success is being measured by click throughs, a variable that makes it hard to judge is whether or not each email is using a different device or graphic to ask the reader for a click through.  Without consistency, it is hard to judge whether the clicks came because the content was compelling, or because the graphic was compelling and in the right place in the content.  Surveys show that using a large button and bright colors will increase click throughs, even when the content is the same.

Email analytics provide a guide for trending and are an indispensible tool. But keeping in mind that when the previously sent email is perceived as not being relevant to the reader it will negatively affect the analytics for the next email going out; analytics are not necessarily an absolute indicator for the effectiveness any one email.  The clear exception being if any of the positive analytics greatly exceed the response typical for other emails in the campaign.

So there will always be subjective and intuitive judgments that go into which emails were the most appealing. Use your analytics to uncover trends and to steadily improve the receptiveness of your readers to the content you are providing so that you create email content that is both compelling and useful to your list.
 

12/17/2011 - 8:34am

Every author's dream is to have a literary agent who will quickly get back with you to sign a wonderful, all-inclusive contract with a major publisher who is thrilled at the opportunity to handle your book.  Wouldn't that be great?

Unfortunately, this dream happens to only a relative handful (compared to the total number of new books coming out) of author's each year.  Far more authors embark upon the challenging task of self-publishing.  Although it can be satisfying and rewarding, it can be difficult to know where to start in marketing your book.  There are definitely some authors who succeed at generating book sales and who make money off their books.

Here are 9 quick tips for authors who want to promote their self-published books:

  1. If your book interior typography is not at a professional level and you do not have an attractive cover design, you will not get any placements in bookstores, either through chains or independents, unless you are good friends with the store manager.
  2. The absolute best marketing website for self-published authors is http://www.bookmarket.com. Buy John Kremer’s book and study it.
  3. Social media and blogs can be effective marketing tools, but only if the author is an active, honest participant in discussions rather than just promoting the book.
  4. A book website is a good idea, but competition for keyword placement in search engines for book websites is incredibly fierce.  Only a sustained campaign of search engine optimization, blog posts, search for reciprocal inbound links on related sites, active social media linkbacks and long-tail keyword optimization will give you any traffic on the site.
  5. Kindle books are outselling soft cover books.  Get your books converted to Kindle editions and setup an amazon.com account for them.
  6. Createspace (amazon.com) is great for authors who don’t know where else to get their books formatted, get a cover design, or have it printed other than by using a service.  But it can be expensive and will not necessarily generate hoped-for sales.  Another option is to look at Lightning Source.  They are print-on-demand only, but offer most of the same distribution opportunities as Createspace.  LSI is owned by Ingram Books.  If a distribution option is selected, the book will be included in the Ingram Book Catalog and can be ordered through book stores using the online catalog.
  7. The best selling self-published books succeed because the author has made a conscious, solid, time-consuming effort to sell books without trying to attach an hourly amount to their personal time spent in promoting the book.
  8. Non-fiction self-published books are far easier to sell than fiction, especially if they are written by subject matter experts and used as back-of-room sales for workshops and seminars.
  9. Successful self-published authors are not afraid of “shameless self-promotion.”

These are just some basics.  If you want to travel the self-publishing road, be aware that it is difficult and requires persistence and committment.  Good luck!

10/27/2011 - 10:20am

How you say something is just as important as what you say.
This can be a challenge, especially for subject matter experts who either want to expound upon their speciality, or just naturally talk about five miles over the heads of most of us.  There are several things at play here:

  • Most people want to fairly quickly get information from a website.  If they have to think too hard about what they're reading, they will just scan over it, possibly missing important points.
  • In some cases, if your reader can understand what you're saying at your level of expertise, maybe they don't need your help.
  • Simple language makes it easy for people to understand you and make a decision about your offer.
  • Giving away the full technical details of your subject on the website doesn't leave anywhere for the conversation to go.

A few quick  tips about website content writing:

  • Simplify and shorten.
  • If you are tempted to use five words to explain something, make yourself use four words instead.
  • If you want to use a three syllable word, try to find a two syllable word that will work.
  • Spend the time required to edit your content down so that you are making your point in the fewest possible words.  A favorite quote from Mark Twain is "I wanted to write you a short letter, but didn't have time, so I wrote you a long letter instead."

Just remember that people don't travel to a hospitality zone to ingest nutritious, scientifically formulated biomass. They go out to eat.

If you want people to understand what you are offering, tell your story in simple, to-the-point language and encourage them to contact you for more information.

08/14/2011 - 7:43am

One of the most important factors in getting good placement for your website in keyword searches is to make it easy for the search engine robots to discover your site's purpose.  The content (text) on your webpage is weighted heavily in determining what the robots will report about what your site should be indexed for, especially the first sentence or paragraph on the page.

Let's take a simplistic, imaginary situation where ABC Company manufactures widgets made from stainless steel that are critical parts for a certain type of industrial roller.  Although there are many types of "widgets," the typical ABC Company customer is looking specifically for stainless steel widgets.  Frequently the person writing the page text will want to lead off the website content with something that is so general that robots can't glean meaningful information from it.  Like this:

"Our company prides itself on setting the highest standards in the industry for our top quality parts for rollers."

What is a robot going to report about this text?  Probably the most useful phrase is "parts for rollers," but this doesn't help the company in it's quest for high ranking for the searches mentioned above.  However, if the first sentence is:

"Stainless steel widgets manufactured by ABC Company are precision engineered for use in gizmo rollers."

Then the sentence contains the type of widget, the company name and the type of roller, all of which may be helpful in being found for searches on these terms.

In our imaginary example, this sentence is just the tip of the iceberg in trying to get good placement for keyword rich content.  The keywords typically need to be used several times in grammatically correct, contextually accurate following sentences without "stuffing" the keyword on the page (which is a definite no-no).  This creates a keyword density on the page that is helpful to robots in condensing your text down to the most meaningful aspect of your web page.

To illustrate the fact that this example is an over-simplification, here is what Google says about it's methodology;

"Today we use more than 200 signals, including PageRank, to order websites, and we update these algorithms on a weekly basis.”

But writing good, keyword-rich content is without question one of the most important and valid ways to let the search engines know what your site is about.  Getting that message across is the first key step to getting good placement for your desired keywords.

04/24/2011 - 3:11pm

At the most basic level, the design philosophy for a majority of business websites can be classed into two groups. The first group are those that are designed to get the highest listing on search engines for keyword searches through focusing on search engine optimization strategies. The second group are those that are primarily an online brochure or company prospectus that focuses heavily on looks, including elaborate slide shows, flash animation or special purpose website scripts.  Of course, this is a over-simplification and nearly all websites fall somewhere in-between the two extremes.

Some of the key characteristics of these design philosophy groups are:

When designed for SEO impact:

  • Simple language used with content that is constructed from words that have high search value.
  • 2 to 5 (maximum) keyword phrases emphasized on each page.
  • Keywords are close to the top of the page and in titles using keyword rich phrases.
  • Graphics are limited to a clean basic design with a few images for emphasis.
  • Very lean webpage coding so that pages will load fast under any circumstances.
  • The purpose is to reach out to people who are doing research on products or services, but who are not looking for any one company in particular.  The goal is to get as many people as possible to visit the website for maximum exposure.

When designed for visual impact:

  • Large, colorful graphics
  • Slideshows near the top of the page as the first thing seen on the page
  • Flash animation (even to the point of having a splash page dominated by a Flash animation)
  • Novelty scripting providing fun eye-candy
  • Language that is more descriptive rather than composed based on keyword strategies
  • Less concern for code overhead that will result in a slower loading time, but will provide a richer visual experience for the user.
  • For people who already know about the company and are going to the website to find out more or to look for company-specific information.  The goal is to convert a more limited group of visitors into buyers.

Graphic designers and SEO specialists constantly battle over elements of design, because a clear-cut SEO strategy can be weakened by an emphasis on elaborate graphic design elements.  The reverse can also be true where the marketing department wants to craft the message with compelling language or visuals that do not necessarily contribute value to the page's competition for high placement for keywords. The direct, simple approach required to spell out long-tail keyword phrases can be awkward on the page if not carefully conceived and executed.

Neither group offers the exclusively "right" or "wrong" approach to website design (usually).  It all depends on the primary goal that the company has for the website.  It can also depend on an evaluation of what the competition is doing. However, the two extremes can be mutually exclusive.  It is very difficult to have a site primarily designed for search engine optimization that also is designed for powerful visual impact.  And vice versa. 

Achieving a balance based on business goals can be difficult. This will require co-operation from all the individuals and departments involved in determining and prioritizing the website purposes.  Working together on a design concept that will maximize the company benefits while providing a rewarding experience for the visitor is always the best approach.

04/13/2011 - 9:38am
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